transition activities and ensure Operational Acceptance Criteria (OAC) is achieved. Engage and coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks and issues, maintaining control More ❯
transition activities and ensure Operational Acceptance Criteria (OAC) is achieved. Engage and coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks and issues, maintaining control More ❯
digital architecture, and data architecture. This role is pivotal in ensuring that the bank's business processes are effectively engineered, reimagined, and managed for maximum scalability, time-to-business (STB), efficiency , and cost-effectiveness. The role includes spearheading the end-to-end process optimization across Financial Crime control functions ensuring that every process and function is documented with a process More ❯
