2 of 2 Salesforce Service Cloud Jobs in Cambridgeshire

queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools and Salesforce Service Cloud to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely with customers … chat, prioritising telephone communication where appropriate to resolve issues quickly and effectively. Log and maintain accurate records of all customer interactions and activity within Salesforce Service Cloud. Monitor and respond promptly to live chat messages and manage a high volume of support cases effectively. Analyse tracking unit data ...

Newtown Office to provide professional, multilingual support across Europe for vehicle tracking services. You’ll handle queries via phone, email and live chat, use Salesforce Service Cloud, and coordinate engineer appointments while delivering excellent customer service. Fluency in French, Spanish, Italian or German is required. #J ...