as may reasonably be expected within the scope of the post. Required Knowledge & Experience Good understanding and knowledge of MS Outlook, PowerPoint, Word, Excel, Salesforce · Experienced in applying strategic account and campaign planning methodologies to achieve continuous revenue growth. Excellent oral and written communication. Authoritative presentation ability. Excellent time management more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
NTT Global Data Centers EMEA UK ltd
operational cover for all of our sites, 1st/2nd line support (being the first point of contact for client queries) whilst using the SalesForce application to log, categorise and prioritise all support requests. NTT GDC EMEA are operating state-of-the-art Data Center facilities across the EMEA Region … grow with new Data Centers due on-line within the next year and beyond. Your Responsibilities Excellent customer service skills and experience Use the SalesForce application to log, categorise and prioritise all support requests Professionally manage customer interactions both via phone and in writing Understand how Data Center services work … busbars, tap-off units) to (servers, cross connects, routers, firewalls etc) Knowledge of German and/or French language an advantage Valid driving licence SalesForce application knowledge/experience Willing and able to cover shifts during holidays and illnesses Ability to work in multinational, interdisciplinary and culturally diverse teams Minimum more »
