Customer Support Engineer
- Hiring Organisation
- Into Film
- Location
- Salford, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £30,500 - £32,000 per annum, Pro-rata
manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team … skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity ...