Service Desk Analyst
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £240/day INSIDE IR35
user-facing activity during priority and major incidents, following agreed escalation and communications procedures. Coach Junior Analysts in troubleshooting, ticket quality, knowledge use, security handling and customer communication. Create and improve knowledge articles and guided resolution paths so repeatable fixes move closer to first contact. Identify high-volume … Incident, Request, Knowledge or Major Incident workflows. ITIL 4 Foundation or higher. Working knowledge of Intune, Entra ID, Autopilot, Defender, PowerShell or endpoint-security tooling. Experience in a secure Government, defence or regulated managed-service environment. This role supports a secure UK Government project. SC clearance ...