Service Experience Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Caerphilly, Wales, United Kingdom
service standards. Technical and operational oversight Maintain a strong working understanding of modern Workplace technologies, including Microsoft 365, Intune, Entra ID, Autopilot, endpoint security and compliance practices. Provide operational oversight to ensure services are supportable and experience‐focused. Challenge approaches that increase instability, repeat effort or user friction. … Governance, risk and standards Support operational adherence to information security, data protection and health and safety requirements. Identify and escape risks that could affect service continuity, stability or user experience. Support audit and assurance activity by ensuring operational practices reflect required standards. Work closely with Customer Success ...