issues Escalate complex issues to higher-level support teams (2nd/3rd line) Assist with setting up and configuring new IT equipment (PCs, printers, routers) Apply software updates and security patches Monitor antivirus and backups Help users understand and use software tools Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365) Training Advanced Level Apprenticeship in More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Encircle Solutions
Infrastructure & Security Support Specialist | Up to £30K | 100% Remote | Relaxed Culture | Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we’ve helped public sector organisations deliver online services that millions rely on … every day — safely and reliably. We’re now looking for an Infrastructure & Security Support Specialist — perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You’ll join a friendly, supportive team that values balance, trust, and personal development. We don’t micromanage — we … trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
enCircle Solutions Ltd
Infrastructure & Security Support Specialist | Up to £30K | 100% Remote | Relaxed Culture | Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we’ve helped public sector organisations deliver online services that millions rely on … every day — safely and reliably. We’re now looking for an Infrastructure & Security Support Specialist — perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You’ll join a friendly, supportive team that values balance, trust, and personal development. We don’t micromanage — we … trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus More ❯
Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job Help keep computer systems secure by managing passwords, setting up security rules, and checking antivirus and encryption tools. Read and follow technical guides and documents to complete tasks correctly. Record all IT work and problems in the helpdesk system to … to find and fix computer or network problems. Set up and update computers, laptops, and software when needed. Make sure all systems are updated with the latest versions and security patches. Learn about cloud systems like Microsoft 365 and use simple scripts to automate basic tasks. Full training and support will be provided by your workplace mentor and from More ❯