Senior BI Analyst
London Area, United Kingdom
Harnham
SENIOR BI ANALYST UP TO £60,000 LONDON THE ROLE: This is a great opportunity to step into a role where your work genuinely shapes how customers interact with the business. Sitting within a dedicated Insights function, you’ll partner directly with Customer Experience teams to uncover what influences satisfaction, why users reach out for support … It’s a blend of hands-on analytics, problem-solving, and storytelling — all aimed at improving experience at scale. WHAT YOU’LL BE DOING: The Senior BI Analyst will: Owning and developing dashboards that bring CX performance to life Rebuilding reporting into a more scalable, reliable setup Creating robust data pipelines that turn raw sources into … isn’t Running root-cause analysis when performance shifts unexpectedly Managing multiple stakeholders and switching context without losing momentum YOUR SKILLS AND EXPERIENCE: The ideal Senior BI Analyst will have the following skills and experience: Strong SQL and confidence working with big, messy datasets Experience with Looker, Tableau or similar tools Comfortable building ETL processes (bonus More ❯
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