2 of 2 Senior Delivery Manager Jobs in the Midlands

modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks … role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence of the business activities. ...

some of the worlds most recognisable brands to deliver exceptional customer service at scale. As we continue to grow, we are seeking an experienced Senior Customer Service Delivery Manager to lead operational excellence across our client accounts and ensure that our service teams deliver outstanding results. Your … Tasks: Lead, manage and develop customer service delivery teams across multiple operational areas. Own end-to-end service performance, ensuring KPIs, SLAs and client expectations are consistently met or exceeded. Build and maintain strong relationships with client stakeholders, acting as the primary operational contact. Monitor performance metrics and implement ...