Senior IT Infrastructure Operations Manager
City of London, London, United Kingdom
Salt
Overview: We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring the consistent delivery … of robust, secure, and scalable IT services across the business. This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations. Key Responsibilities: Leadership & People Management Lead and mentor the Helpdesk and Infrastructure teams through their … satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery Lead the transition of managed services infrastructure and service desk from MSP to in-house. Oversee the reset and rebuild of the Microsoft Azure environment to align with best practices. Ensure successful planning and delivery of More ❯
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