2 of 2 Senior Service Desk Analyst Jobs in Cardiff

it. It’s this gift that makes you a vital member of the IT team at NewLaw. A day in the life of a Senior Service Desk Analyst at NewLaw will involve: Providing in-depth technical assistance and problem solving for all users relating … services, software, telephony and computer equipment. Setting priorities for all queries, resolving queries within SLA. Acting as a point of escalation for junior Service Desk staff. To be a successful Senior IT Service Desk Analyst within NewLaw, you would need: 12 months experience ...

NewLaw is a leading specialist law firm based in Cardiff city centre near Queens Street Station, seeking a Senior IT Service Desk Analyst to provide in-depth technical assistance for IT services, software, telephony and equipment. You will set priorities and support the team … end. The ideal candidate will have 12 months of service desk experience, a confident telephone manner, and be available for out-of-hours on-call one week in four. #J-18808-Ljbffr ...