3 of 3 Senior Service Desk Analyst Jobs in High Wycombe

Senior Service Desk Analyst High Wycombe A quick look at the role As a Senior Service Desk Analyst, you’ll provide 1st line IT support across the group, ensuring incidents are resolved efficiently and within agreed SLAs. Acting as the first point … escalation for the team, you’ll support colleagues with technical queries, help train new starters and ensure a consistent, high-quality service is delivered to our internal customers. The Service Desk’s opening hours are 7am-6pm, Monday to Friday. One of the Senior Service ...

Biffa is seeking a Senior Service Desk Analyst in High Wycombe to provide 1st line IT support across the group, ensuring incidents are logged and resolved within SLAs. You will act as the first escalation point for the team and help train new starters to deliver … consistent, high-quality service to internal customers. The Service Desk operates 7am–6pm, Monday to Friday. The role requires covering early and late shifts, logging and prioritising tickets in ServiceNow, helping colleagues, and #J-18808-Ljbffr ...

Biffa Waste Services is seeking a Senior Service Desk Analyst in High Wycombe to deliver first-line IT support across the group. You will log, triage and resolve incidents, ensuring responses meet SLA targets while mentoring junior analysts. Responsibilities include prioritising tickets, handling major incidents ...