3 of 3 Senior Support Engineer Jobs in Birmingham

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we … do. Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and … turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing Senior Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build key relationships with key technical contacts at client sites More ❯

believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. We are seeking a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in … system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed on from the support team. Handling urgent priority tickets and come up with solutions to … resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc., Produce problem identification, RCA and Remediation/Solution options documents More ❯

believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. We are seeking a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in … system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed on from the support team. Handling urgent priority tickets and come up with solutions to … resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc., Produce problem identification, RCA and Remediation/Solution options documents More ❯