DV Cleared 3rd Line Engineer (Contract)
- Location
- East Midlands, England, United Kingdom
Earnings: Competitive (includes rolled up holiday) IR35 Status: Inside Location: Derby NOTE: Active DV Clearance is highly desirable Responsibilities: Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist … ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years ...