Technology Support Lead
- Location
- Ealing, England, United Kingdom
communication is clear throughout incidents. Oversee client support operations, onboarding, and environment handovers, coordinating with product and engineering for fixes and enhancements. Run change management with risk assessment, approvals, maintenance windows, and keep a reliable CMDB or asset inventory. Create and maintain SOPs and runbooks, and deliver clear status … service metrics, and you are comfortable interpreting SLAs, SLOs, and error budgets. You can administer common stacks (Windows/Linux servers, identity and endpoint management, networks, cloud services) and script simple automations. You communicate crisply with clients and engineers, make sound trade‐offs under pressure, and mentor teammates ...