2 of 2 Service Analyst Jobs in Derby

is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and software … people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base. Key Responsibilities Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft More ❯