Service Desk Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Watford, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £130 per day
will have to minimize the impact of IT incidents by resolving first time where possible. Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts at service desk. … Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant ...