Service Assurance Manager
Manchester, North West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
First Recruitment Group - IT
Job title: Service Assurance Manager Salary: £50,000 - £60,000 (DEO) Location: Irlam, Manchester (Hybrid) As our Service Assurance Manager, the role will be responsible for leading and developing our Service Desk Technical Support Analysts. You will oversee and co-ordinate all assurance and improvement activities to ensure service operations meets its Service Level Agreements. We want someone who is able to create a great team environment for the team. Which will be both friendly but hard working. Responsibilities include: Manage FTTP Technical Support Analysts and oversee Service Desk … all support groups are performing to the expected standards and liaise with internal departments/suppliers to ensure swift resolution of a provisioning or assurance activities. Identify, escalate and resolve any provisioning or early life process issues along with ensuring the management are kept informed along with regular progress more »
Employment Type: Permanent
Salary: £55,000
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