3 of 3 Service Delivery Manager Jobs in Nottingham

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom The Company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise … we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for … overseeing the delivery, maintenance and operations of ERP & Field applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation. As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Location: Nottingham Reporting to: Service Desk Manager Job Purpose: As a Service Delivery Manager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing service delivery improvement initiatives that enhance efficiency and elevate the … client experience. Duties and Responsibilities: Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery. Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations. Client Requirements and Escalations: Accurately translate client requirements, issues, and … performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to More ❯