1 of 1 Service Delivery Jobs in Hereford

Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based … role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels More ❯