3 of 3 Service Delivery Jobs in Lincoln

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the … evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence More ❯

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

This is a unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition and the best quality in delivery … its a fantastic place to build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs are consistently met and exceeded … driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will ensure smooth and seamless adoption of new services throughout the organisation as part of business critical More ❯