2 of 2 Service Delivery Jobs in Merton

Role: IT Service Delivery Manager Location: Wimbledon Work Mode: Hybrid Domain Experience: Insurance Job Description: Experience: 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects/programs. Education: Bachelor's degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity with More ❯

with the Managing Director of the business, playing a key role in establishing and optimising the operational processes in the UK. You will be responsible for ensuring the seamless delivery of services, driving operational efficiency, and maintaining the high standards that define this state-of-the-art solutions provider. Key Responsibilities · Develop and implement operational strategies aligned with the … company’s objectives · Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) · Identify and implement process improvements to enhance productivity and service delivery · Lead, mentor, and develop team members to fostering a culture of continuous improvement and exceptional performance · Collaborate with cross-functional teams (HR, sales etc) to streamline processes, achieve operational alignment and deliver … exceptional service · Manage budgets, monitor performance metrics, and achieve operational targets/success · Ensure compliance with all UK regulations and industry standards · Oversee vendor relationships and contract negotiations to ensure cost effectiveness and exceptional service standards · Identify and mitigate operational risks About You We are looking for a results-driven professional with a proven track record in operations More ❯