1 of 1 Service Delivery Jobs in Orpington

Service Delivery Manager ITMS Are you a proactive, client-focused IT professional with a strong background in service delivery? We are recruiting for an experienced Service Delivery Manager to lead IT support operations and ensure exceptional service performance for a busy, multi-site … IT environment. This is a high-impact role where youll be responsible for overseeing the quality of service delivered to a core group of key business customers, leading both local and offshore teams, and driving performance against service KPIs. The Role Youll take charge of managing IT service delivery end-to-end from 1st and 2nd line support to incident resolution and client reporting. Youll be the go-to escalation point for service issues, deliver monthly service reports to clients, and help identify opportunities to improve and expand services. Key Responsibilities Ensure high-quality More ❯