2 of 2 Service Design Jobs in Gaydon

Contract User Researcher/Service Designer We are recruiting for a User Researcher/Service Designer to join a focused three-person squad alongside a Tech Lead and a Product Analyst, refining, validating, and sizing discovery epics to give executive leadership the confidence to fund and greenlight initiatives … with a dedicated focus on the North American retail network. Key Responsibilities Comprehensive & Observational Research: Drive the completion of a detailed, end-to-end service blueprint. Lead research to capture operational realities, including interviewing retailer network staff and directly observing lead handling across contact centres and sales teams (utilising ...

refinement engagement for one of our premier automotive clients. Working in a tight-knit triad alongside a Tech Lead and a User Researcher/Service Designer, you will evaluate visionary themes of lead enrichment information to build confidence in their commercial viability, desirability, and feasibility. Your primary mission … requirements that balance customer experience, dealership workflows, and architectural enablers. Triad Collaboration: Partner closely with the Tech Lead (feasibility) and the User Researcher/Service Designer (desirability and usability) to build comprehensive confidence in recommendations. Ensure user research findings directly steer feature prioritisation and that technical integrations align with ...