1 of 1 Service Design Jobs in Telford

Experience leading teams to deliver transformation projects with a focus on customer experience and operational value. CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery. Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms, including deployment, configuration, and integration. Able to guide teams and stakeholders on how to maximise … functionality, automation, and service design through these tools. Project Management Strength – Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum. Collaborative Mindset – Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy. Team Leadership – Confident in setting direction, motivating teams, and creating More ❯