3 of 3 Service Design Jobs in West Sussex

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it. Salary - up to £60,000 per annum + Additional Benefits … Remote with occasional client visits Candidates must be eligible for SC Clearance or have live SC Clearance As a Service Designer, you will: Maximise the value delivered for clients from inception to real-life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing. Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches. Work on new ideas and collaborate with solution teams to More ❯

plans in place, working closely with business units to ensure alignment between business continuity and technology recovery strategies. Track key performance indicators (KPIs) for service design and service transition concerning DR and BC, as well as developing dashboards and reports to provide visibility into DR readiness and … BC effectiveness. Identify opportunities to enhance DR and BC processes through lessons learned and industry best practices, whilst collaborating with technology teams to improve service resilience and reduce downtime. About you We are looking for candidates who have a background in IT Disaster Recovery and Business Continuity. We'd … the following: Proven expertise in IT Disaster Recovery (DR) and Business Continuity (BC) management, preferably within an ITIL v3 environment. Strong knowledge of IT Service Management (ITSM) principles, as well as DR and BC best practices. Demonstrated ability in planning, facilitating, and analysing DR tests. Familiarity with risk management More ❯

objectives, regulatory requirements, and industry best practices. You will collaborate closely with Digital teams, business stakeholders, and external partners to embed resilience into Digital service design, maintain compliance, and support recovery readiness., Responsibilities include: Digital Disaster Recovery & Resilience Assurance & Testing - Develops, executes, and improves Digital DR testing strategies … and delivers training to ensure Digital and business teams understand their roles in DR scenarios. Facilitates DR table top exercises and awareness sessions. Technology & Service Resilience Improvements - Works with Digital Operations, Infrastructure, and Cloud teams to embed resilience into Digital services and infrastructure. Reviews new Digital services to ensure … and new technologies. Supplier & Third-Party Resilience Assurance - Engages with Digital suppliers and cloud providers to validate their DR capabilities and ensure contractually agreed service continuity measures are in place. Reviews third-party BC/DR documentation and ensures alignment with organisational needs. Works with procurement and Digital Commercial More ❯