2 of 2 Service Desk Analyst Jobs in the City of London

Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows 10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving technical issues … deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge of Intune, Autopilot, and remote support More ❯

across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. More ❯