4 of 4 Service Desk Analyst Jobs in Derby

vision to put our drinks on every table! We’ll support and coach you in the rest; we’re passionate and responsible and we strive for excellence. Junior IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent An … hardware on devices such as Smart Phones, Laptops, PCs and Printers. To escalate unresolved calls to the relevant 2nd line support teams. To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes. Managing new joiners and the leavers process. Setting up company equipment. To provide basic in More ❯

What do you want to search? Keyword Apprenticeship Type Location Apprentice Service Desk Analyst Apply From: 03/02/2025 Learning Provider Delivered by ALTHAUS DIGITAL LIMITED Employer NODE 4 LIMITED Vacancy Description As an Apprentice Service Desk Analyst, you will be the entry point for all requests and tickets, while also working … closely with other Service Desk Analysts to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate. During your 17-month apprenticeship you will be provided with the tools you need to succeed within the role … a point of contact and administration for in-house IT systems Working to daily targets based around support queries Ad hoc duties are required Key Details Vacancy Title Apprentice Service Desk Analyst Employer Description We were geeks before it was cool. Back in 2004, we launched our business with three team members from our Derby office with More ❯

Social network you want to login/join with: Opportunity Overview Exciting opportunity for someone looking to expand their experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on-site in Derbyshire (6am-2pm, 9am-5pm, 11am-7pm shifts, with remote work options). About the Company Our client is an industry leader, operating … nationwide within the manufacturing and construction sectors. You will join a growing service desk team supporting hundreds of users. The company values internal promotion, so there are opportunities for career growth within the organization. Responsibilities You will be the first point of contact for users experiencing technical issues. This role requires an understanding of Windows OS, Office … queries related to hardware and software. The client uses a bespoke system, and training will be provided, so a willingness to learn quickly is essential. Requirements Experience in a Service Desk environment Good IT support skills Knowledge of Windows OS Active Directory experience O365 (preferred) Understanding of network troubleshooting (preferred) Ability to commute to site Application Process Please More ❯

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. The primary duties will include receiving and accurately logging incidents … then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs. Although this is a First Line Analyst role, there will be 2nd line aspects required. Based on the customer site in Derby, you will be working in a small team. There are four different shifts that enable them to cover … are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals. What youll do Capture customer details and the issue description into a call management application, then provide additional information about possible next steps to the caller More ❯