1 of 1 Service Desk Analyst Jobs in Reading

IT service desk analyst Location Reading Pay - £130p/d inside ir35 through umbrella company Contract 2-3 months rolling contract Hours- standard office hours, Monday - Friday Must have previous IT working experience (2-5 Years) Required skills: - Plenty of Customer service experience - Previously worked as … an IT analyst - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to More ❯