1 of 1 Service Desk Analyst Jobs in Warrington

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington Birchwood Package: Competitive pay, plus bonus and additional company benefits Shift Pattern: 37.5 hours per week with shifts rota'd between 7am-7pm About Ricoh: Ricoh is a global technology business. … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide … functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request Management More ❯