2 of 2 Service Desk Analyst Jobs in Warwickshire

help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU … to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user … enquiries. Represent excellence in service delivery, performance and technical ability. Consistently deliver at the highest level of customer service, productivity and technical proficiency. Support and mentor junior members of the team, helping them develop their technical and customer service skills. Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems and network More ❯

Service Desk Analyst (Fixed-term Contract) Location: Stratford-upon-Avon, United Kingdom Salary: 24000GBP DoE This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward … resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. The Service Desk Analyst will … with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is accountable for driving up customer satisfaction by fostering a positive collaboration between System C and the customer. They must ensure that customer’s needs More ❯