2 of 2 Service Desk Engineer Jobs in Gloucestershire

Service Desk Engineer - West Midlands Fire and Rescue Service Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. Our vision is 'Making the West Midlands safer, stronger and healthier'. This vision … and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities. We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team. This first line role will be based at our headquarters in … to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11. Responsibilities take ownership of user incidents and service requests to successful resolution, with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service More ❯

daily through our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and to deliver our purpose of Healthy Animals, Happy Owners. The Service Desk Engineer will serve as a primary point of contact for all IVC IT users, providing high-quality customer service and support from our Support Operations … Centre in Keynsham or remotely. Our Service Desk supports over 12,000 colleagues across 1,200 practices with a team of over 400 support staff. Support hours are from 8:00 am to 6:30 pm, Monday to Friday, with limited out-of-hours support as needed. The role involves accurately recording all support tickets, providing timely resolutions … as many tickets as possible efficiently and effectively. This role is offered on a 12-month Fixed Term Contract basis. Key Responsibilities: Support all IVC services in accordance with Service Level Agreements. Respond promptly to tickets, keep customers informed, and ensure resolution within agreed timeframes. Provide desk-side support to employees at the Support Operations Centre. Ensure all More ❯