1 of 1 Service Desk Engineer Jobs in Horsham

IT Service Desk Engineer Location: Horsham, West Sussex (Hybrid Working Available) Type: Full-Time | Permanent Salary: Competitive, based on experience About Us Benchmark is one of the UKs leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over … of having a focussed business model with clear accountability with the benefits of being part of one of the UKs largest financial services businesses. The Role As an IT Service Desk Engineer, youll be the first point of contact for technical support across the business. Youll play a key role in maintaining our IT infrastructure, resolving issues … day-to-day operations. Key Responsibilities Act as the first point of contact for end users needing support, both onsite and remotely. Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs. Perform routine maintenance checks on key systems, addressing any failures proactively. Accurately document hardware-related tasks and contribute to More ❯