5 of 5 Service Desk Engineer Jobs in West Yorkshire

over the world, making us the true global employer of choice. What you'll be getting up to: We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high … customer satisfaction through proactive support strategies. As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations , and improving service quality . You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with More ❯

Lead Service Desk Engineer | £65K–£70K | Hybrid (LEEDS) 🚨 We’ve just partnered with one of the biggest tech names in global sports betting 🎯 and they’re on the hunt for a Lead Service Desk Engineer to be a core part of their Leeds team … . 💡 What’s in it for you? £65K–£70K 💰 Hybrid working (1x per week in Leeds office)🏡 True ownership of the UK/EU service desk strategy 🛠 Leading and mentoring a high-performing Service Desk team🤝 Plenty of room to grow and make your mark 📈 Diverse … and international culture embracing the global community 🌍 🧰 What you’ll need: Experience leading a busy, multi-region IT Service Desk Strong knowledge of Windows 10/11 , M365 , Active Directory , Azure AD , and ServiceNow ITIL Foundation (v4 preferred) Excellent comms + a calm, methodical approach to incidents Comfortable More ❯

Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities More ❯

Job Description Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT More ❯