2 of 2 Service Desk Management Jobs in the Midlands

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality … service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs ...

This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You’ll still be hands-on technically, but you’ll also have the autonomy to improve processes, influence tooling … devices, endpoints, and Microsoft environments Supporting Windows server infrastructure and wider operational systems Helping improve monitoring, operational processes, and documentation Driving improvements around device management and Intune/MDM implementation Identifying opportunities for automation and operational efficiencies Collaborating closely with DevOps and engineering teams where responsibilities overlap The environment ...