2 of 2 Service Desk Manager Jobs in Lancashire

Support Desk Manager - Up to 45k - 1 day office/4 days remote - eCommerce Were seeking a reliable and organised Support Desk Manager to oversee reactive support activities for a portfolio of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background in service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support, and escalate issues to development teams as necessary. While not essential, experience with Adobe Commerce is advantageous, with training and certification opportunities available. The … applicants currently employed, including those with longer notice periods, and offer a clear career path with training and funding towards Adobe certification, progressing towards Head of Support roles. Skills: Service desk or project management background Strong organisational and triage skills Confident and personable client communication Experience managing multiple clients (approx. 15) First-line support experience Detail-oriented ticket More ❯

Fast growing digital specialist having their best year. Service desk management, client support. Project work and excellent career development. *1 day per week minimum in the Manchester office.Service Desk Manager needed to join one of the North-West’s best eCommerce digital marketing businesses at their central Manchester office. If you have experience within a software … with developers triaging support issues - this is a great role for you! What skills you’ll be needing Minimum 3 years’ experience in a project management, technical support or service delivery role within the tech industry. Commercial awareness with the ability to monitor and report on support performance and budgets. Experience working with agile methodologies such as Scrum and … Kanban and tracking deliverables through the SDLC. Passion for delivering excellent customer service and technical solutions. Ability to manage multiple support streams and client relationships simultaneously. Strong organisational and time-management skills. Willingness to learn and support with technical documentation and process optimisation. Adobe Commerce knowledge is highly advantageous, but not essential. What you’ll be doing You will More ❯