6 of 6 Service Management Consultant Jobs in the UK

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager … you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved … across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home Office’s enterprise-wide More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager … you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved … across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home Office’s enterprise-wide More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager … you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management framework our client is implementing—defining how services are supported, monitored, and improved … across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home Office’s enterprise-wide More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation journey … current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation journey … current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation journey … current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. More ❯