2 of 2 Service Management Jobs in Glenrothes

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution for platform … stability, resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system ...