D365 Contact Center Ops Consultant
- Hiring Organisation
- Experis
- Location
- Lincoln, Lincolnshire, UK
- Employment Type
- Full-time
Call Centre Operations Consultant - East Midlands (Hybrid) Permanent | Remote Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement, Teams Telephony, Live Chat, and Voice to create seamless customer … drive intelligent, real-time engagement across all channels. What You'll Do Lead end-to-end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel. Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions. Integrate ...