1 of 1 Service Management Jobs in Sussex

Service Desk Associate 6 Month contract initially Based: Onsite in Crawley Rate: £150 - £170 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity … for a Service Desk Associate to join the team. The role requires Handling service desk requests - Answering calls, emails, and ticket submissions. Resetting passwords - Helping employees regain access to systems. Basic troubleshooting - Fixing minor software issues and hardware glitches. Configuration challenges - Assisting with simple setup problems. Key Responsibilities: ? Respond to user inquiries via phone, email, chat, or ticketing … issues, logging and tracking incidents. ? Diagnose and resolve common IT problems, escalating complex issues to higher levels. ? Possess a solid understanding of IT infrastructure ? Be proficient in using IT service management (ITSM) tools and ticketing systems. ? Accurately document all incidents, solutions, and actions taken. ? Identify trends and patterns in user issues to proactively address potential problems. ? Contribute to More ❯