6 of 6 Service Management Jobs in Telford

s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Do you have a solid background in Public Cloud platforms & products, stakeholder management and an eye for detail when it comes to developing IT processes? If so, then this could be the perfect role for you! We are looking for a candidate … required for this role. The primary office location for this role is Telford, other base locations are available where travel to Telford twice per week. Responsibilities: Work within IT Service Level Agreements. Support functions and remain responsive to customer needs, being aware of the business needs and impact on service. Highlight and escalate issues and risks as appropriate to … Service Management leads. Ensure all technical change is communicated and managed, with appropriate governance. Identify improvement opportunities. Stakeholder management engagement. Qualifications You will be working in the Service Management Team within Enterprise Cloud Services where you will work closely with Architects, Product Owners, Analysts, Security and Supplier Managers, supporting the Service Owners in performance More ❯

work permit required: Yes Job Reference: 0de64809ab3c Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: WHAT WE ARE LOOKING FOR The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring the services provided by the Enterprise and Business Applications function are performing satisfactorily. RBSL manages a mix of in-house supported … applications (which this role would help manage). Position Duties and Responsibilities Provide support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests. Monitor, maintain, and improve application services managed by RBSL, collaborating with users and business owners. Act as Service Owner for various application systems, ensuring SLAs are met … customer-focused approach, assisting Business Owners and Users, and creating Knowledge Base articles. Develop supporting application user processes and procedures. Serve as the point of escalation for major incidents, service failures, or customer complaints, keeping stakeholders informed. Stay updated on terminology and service disciplines, understanding developments affecting service delivery. Collaborate with vendors and suppliers to maintain positive More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC More ❯

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and … ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a … whole lot better, for a lot of people! Joining us as aPrincipal Application Developer - Inventory Management Ecosystem (IME) Are you ready to shape the future of software delivery in a fast-paced, DevOps-driven environment? We're looking for aPrincipal Application Developerto lead the technical vision and development of our Inventory Management Ecosystem (IME), ensuring it supports scalable More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

seamlessly between external stakeholders and technical specialists. Experience with public cloud technologies (AWS or Azure) is essential alongside database technologies (MySQL, Oracle). A deep understanding of engineering and service management methodologies will be required as well as a demonstrable background in deriving and managing technical requirements. Knowledge of Python and ETL tooling would be highly beneficial. Hybrid More ❯