2 Service Management Jobs in Windsor

Customer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG202780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area. … The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality. This role offers the opportunity to work for a dynamic company in the … automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect. Main Duties Customer service manager and mentor team members on daily weekly and monthly call, sale, and complaint statistics. staff performance more »

Role responsibilities include: Oversee the activities of the hosting and managed services team, including staff responsible for networks, systems, monitoring and tools, and associated service management. Timely completion of projects and/or work-streams owned within the team, provide updates as required, raise or address risks and issues … in a pro-active manner. Ensure service components under management are monitored 24x7 for availability, capacity and performance. Service level metrics are monitored, reviewed and reported on a regular basis and that the necessary steps are taken to resolve any issues or negative trends that may be … team and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure service components are supported in line with agreed standards and processes and that backups are completed in line with agreed schedules. Agree and maintain the more »