176 to 200 of 457 Service Management Jobs

+ Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong … business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement Identify and engage with key decision-makers across IT, Operations, and Service Management functions Build, manage, and maintain a strong and qualified sales pipeline Take ownership of the full sales lifecycle from initial engagement through ...

designing, developing, and enhancing enterprise-level solutions. You will be responsible for ensuring the effective deployment, optimisation, and ongoing improvement of the ServiceNow Service Management platform that supports both internal teams and external customers. In this role, you will act as a technical leader—guiding architectural decisions, shaping … best practices, and mentoring a high‐performing team to deliver exceptional IT Service Management outcomes. Key Responsibilities Solution Architecture & Delivery Collaborate with stakeholders to understand business needs and translate them into scalable, high‐quality solution designs. Provide expert technical guidance to teams throughout the delivery lifecycle. Analyse ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

Service Desk Technician Job Number: 26-00755 Use your skills where innovative technology solutions begin. ECLARO is looking for a Service Desk Technician for our client in Houston, TX. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success … their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The Service Desk Technician provides first- and second-level technical support for end users across a modern enterprise environment. This role supports Microsoft Office applications, end-user computing devices ...

Kaytus, please visit our website at https://www.kaytus.com/. Responsibilities Be responsible for the establishment, optimization and improvement of the overseas service system, with a focus on service preparation for new server products, technical support, and the construction of spare parts supply chain system … related processes. Take charge of service operation management, organize and fulfill service docking, implementation & delivery, and after-sales repair service management. Monitor service quality objectives such as customer satisfaction rate and SLA compliance rate. Optimize service support strategies in line with market development strategies ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service portals … integrations using ServiceNow APIs, IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability ...

Description: Our client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering Hybird. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved … efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills ...

Description We are looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. ...

Contact: reuben.hillier@forsythbarnes.com About We're looking for a hands-on senior consultant to capture, define and document end-to-end Enterprise Service Management (ESM) processes across People/HR, IT, Finance and Procurement within a Global Business Services environment. Works as an extension of the client team … across functions into consistent, standard artifacts (end-to-end process flows and plain-language narratives). • Define cross-functional requirements including intake & demand, performance management and governance. • Define roles and responsibilities (RACI) to support operational enablement and downstream platform teams. • Produce operational playbooks, reference guides and executive-ready summaries ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … integrations using ServiceNow APIs, IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability ...

consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service … integrations using ServiceNow APIs, IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability ...

will lead and continue maturing the delivery of end user support services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What … significantly matured a support operations function - not simply managed one. A leader who has implemented and sustained ITIL-aligned processes in practice, including incident management, ticket governance, escalation management, and knowledge management. Has owned or directed the function responsible for the platform - shaping how the organization uses ...

role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...

Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. … negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays ...

assurance, policy and standards development, and ISO certification readiness activities across a complex enterprise environment. The successful contractor will support delivery across cyber risk management, ISMS documentation, governance reporting, policy and standards development, and cyber service catalogue reform activities. This role requires a strong blend of governance, assurance … stakeholder management, and regulatory compliance experience, with the ability to operate independently and engage effectively with senior stakeholders. Key Responsibilities Support ISO 27001 certification readiness activities, including review and maintenance of ISMS documentation, policies, standards, and governance artefacts Identify documentation gaps and coordinate remediation activities aligned to certification timelines ...

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/… CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR35/£500 - £600 per day 6 months contract with extension (long-term project) Key Responsibilities Architecture ...

Service Transition Analyst – Data Loss Prevention Location: Reading – Hybrid Duration: 6 Months Contract Type: Day Rate (Inside IR35) We are seeking a Service Transition Analyst to support the smooth transition of our new Data Loss Prevention (DLP) capability from project delivery into full BAU operations. You’ll ensure … becomes a stable, repeatable, and well‐embedded service. This role sits at the centre of delivery and operations, working across Security, SOC, IT, Service Desk, and external partners. What You’ll Do Plan and coordinate the transition of DLP into BAU across people, process, and technology Develop and maintain ...

Directors, and C-suite decision-makers worldwide. If you’re self-motivated, love prospecting, thrive on hitting quotas, and ideally have experience in Service Management/IT Services , this is your chance to make real impact in a dynamic, supportive environment. Key Responsibilities Generate high-quality leads through … self-starter comfortable with high-volume cold calling to a global audience Excellent phone presence, negotiation skills, and commercial awareness Ideally a background in Service Management, IT Services, or SaaS/tech sales Fluent English (written & spoken) What You Get Competitive base salary (£25k–£32k) + uncapped commission ...

Service Desk Analyst Wellingborough, Hybrid Working with occasional site visits £36,178 We own and manage around 5000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being … ever-changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow. We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity. We are not a traditional ...

contributing directly to day-to-day technology and infrastructure operations. This role will be instrumental in driving global standardization, optimizing vendor partnerships, and enhancing service delivery across multiple regions. This is a hands-on leadership position requiring both strategic oversight and operational execution. The ideal candidate will have experience … working with global teams (including Europe and other time zones), as well as selecting, onboarding, and governing IT vendors and managed service providers. Responsibilities: Lead the consolidation and standardization of global IT support models across North America, Europe, and other regions Partner closely with international IT leaders to ensure ...

Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. … internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet’s customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate ...

telecom. Want to come and be a part of it? In this role, you will be responsible for shaping, embedding and governing a consistent Service Management Framework that ensures services are delivered efficiently, reliably and in line with organisational expectations. You will lead our continual service improvement … approach, driving measurable improvements in service quality, performance and operational excellence. Working closely with internal teams and external partners, youll champion best-practice processes, strong governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy ...

team of IT specialists responsible for delivering and supporting services across Microsoft Dynamics 365 and Power Platform . You'll ensure high-quality service delivery, manage resources effectively, and collaborate with stakeholders across the organisation to meet evolving business needs. Key Responsibilities Lead, manage and develop a team … technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers, and service owners Drive continuous service ...