276 to 300 of 449 Service Management Jobs

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

fully remote capacity. This is a fantastic opportunity to support IT transformation and projects across the full lifecycle and contribute to IT service transitions. If you have strong experience in IT operations, IT service delivery, or enterprise systems environments and a proven background in n IT transformation … doing: IT Transformation & Transition Delivery Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation IT Assessment & Analysis Support IT assessments across infrastructure, enterprise systems, and service delivery models. ...

support. Strong problem-solving skills and experience selecting effective technical solutions. -solving skills and experience selecting effective technical solutions. Excellent stakeholder engagement and customer service skills. Acts as an escalation point for complex issues and supports system performance monitoring. Collaborates with security, infrastructure, and service desk teams … contributes to team development. Participates in project planning, risk assessment, and continuous improvement through technology evaluation. Experience leading engagements with key stakeholders, working with Service Management and External Suppliers. Understanding of application packaging and deployment. Experience leading projects, technical implementations and continuous improvements. Excellent communication skills, with ...

technical authority for Maxavera & P6 Own application architecture, configuration, and platform integrity Support P6 modernisation and obsolescence strategy Lead upgrades, patching, and lifecycle management Support incident resolution, root cause analysis, and system stability Ensure solutions meet governance and architecture standards Work closely with architects, product owners, and delivery teams … Agile ✅ What You’ll Bring Strong experience with Primavera P6 environments Experience supporting Maxavera or similar portfolio management tools Knowledge of application architecture, integration, and platform management Experience with IT service management (incident, problem, change) Comfortable working in Agile delivery teams 🌟 Nice to Have Experience with ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile ...

Doing Network & Infrastructure Monitoring Monitor server and network performance across the IT estate Set up and maintain monitoring solutions to support proactive IT service management Analyse network performance and implement corrective actions to resolve issues and improve reliability Monitor and maintain network servers, including supporting upgrades and improvements … maintain network performance metrics and reporting Keep up to date with emerging technologies and identify opportunities for improvement across the infrastructure estate IT Support & Service Delivery Support the Service Desk with the investigation and resolution of performance-related issues Provide network support and troubleshoot connectivity problems across sites ...

server infrastructure Ensure IT systems meet current and future business requirements Manage IT budgets, forecasting, and cost-efficiency across the function Lead IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line … Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel, and Power BI) Maintain and enhance the firm's Practice Management System (PMS), including workflows, forms, and documentation Manage telephony systems (3CX) and mobile communication platforms Lead, mentor, and support two members of the IT team ...

complex technical issues, and help ensure day-to-day operations run smoothly with minimal disruption. You will also provide advanced technical support to the service management function for designated clients, contribute to improving the support model and overall service offering, and carry out preventative maintenance across hardware … Entra Connect Strong expertise in Entra integration and federation Strong knowledge of Azure and the Microsoft 365 platform Experience in automation, monitoring improvements, capacity management, resiliency, business continuity, front-office support, and stakeholder management Ability to identify and address potential service-impacting risks and issues, or escalate ...

Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex … issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver … scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific ...

configuration, and integrations Manage upgrades, patching, maintenance, and system improvements Support platform modernisation and future-state solutions Troubleshoot issues and support incident/problem management Maintain technical documentation and governance standards Work with Agile delivery teams, architects, and business stakeholders Support continuous improvement initiatives Required Experience Strong experience supporting … Primavera P6 environments Knowledge of P6 architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer: This ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...