301 to 325 of 449 Service Management Jobs

opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through ...

certification (eg BCS, Agile BA) Proven experience as an IT Business Analyst in a complex IT environment Experience of working within ITIL/IT Service Management framework Strong requirements elicitation and documentation skills Experience working within project and/or agile delivery frameworks Excellent communication, facilitation, and stakeholder … management skills Strong analytical and problem-solving capabilities Collaborative and relationship-focused Structured, detail-oriented, and outcome-driven Confident challenging assumptions and driving clarity Comfortable operating in ambiguity and evolving environments ...

Helix services. The role acts as the single point of accountability across business stakeholders, external vendors, and delivery partners, ensuring that the service supports business objectives, transformation initiatives, and agreed service levels. Skills and Experience Must Have: - Hands-on experience with BMC Remedy and/or BMC Helix … platforms in past. - Proven experience as a service owner or senior delivery lead for enterprise IT platforms or critical business services. - Strong experience managing third party vendors in a multi supplier environment. - Sound understanding of IT service management, delivery lifecycles, and operational support models. - Experience managing both ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

Install, relocate, and decommission IT hardware and structured cabling in line with data centre standards Update technical documentation, inventories, and asset records accurately Complete service requests within agreed service levels (SLAs) Follow all health & safety, security, and quality procedures at all times Support the day-to-day operation … similar critical environment Experience with hardware installations, decommissioning, patching, and structured cabling Understanding of IT infrastructure technologies and networking fundamentals Experience using ticketing or service management systems Strong attention to detail with a proactive approach to work Able to work independently and as part of a team Comfortable ...

DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & Automation Enable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & Operations Track platform health, usage … compliance Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & Enablement Lead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return ...

Business Analyst within complex business or IT change programmes Experience supporting M&A, integration, transformation or business change initiatives Strong requirements gathering, stakeholder management and process mapping skills Experience documenting systems, workflows, operational processes and data dependencies Ability to translate complex business and technical information into clear, actionable outputs … Experience Experience supporting post-acquisition integration projects Experience with data migration, system consolidation or application rationalisation initiatives Familiarity with ERP, HR, Finance, reporting or service management platforms Experience using Microsoft 365, Visio, SharePoint, Teams, DevOps, ServiceNow, Power BI or similar BA tools This is a fantastic opportunity ...

summary Principal Networking & Security Engineers are expected to oversee the management and ongoing development of the Trust's data and telephony network (wired and wireless) and to keep the organisation safe and secure by managing cyber security aspects across the organisation. The role will cover: Responsibility for the execution … supervision and running of the Cyber Security Operations Centre. Escalation point to the team, but also to the wider ICT management to support the delivery of the Departmental and Trust objectives. Providing a high level of support to the Networking and Security Engineers. Responsibility for dealing with and resolving ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. …/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build standards (hardening, baseline configuration, secure management access) and remediating configuration drift. End-to-end vulnerability management: scoping, authenticated scanning enablement, triage/prioritisation, remediation, re-test/verification ...

with building the road map and strategy for our group Digital platforms Supporting the testing teams when applications are being tested. Working knowledge of service management to help with understanding the impact a project can have on BAU service teams. Were looking for someone who has 3+ … experience in gathering, analysing, and documenting business and functional requirements for technology solutions. Good understanding of the software development life cycle Knowledge of workflow management tools such as JIRA The ability to effectively communicate project progress, risks, issues, and decisions to relevant stakeholders. Clear documentation skills Good Stakeholder Management ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management ...

delivery of ServiceNow projects and programmes across multiple workstreams Manage delivery teams including developers, architects, BAs, and third-party suppliers Drive planning, governance, risk management, and reporting activities Engage with senior stakeholders to ensure alignment on priorities and outcomes Ensure solutions are delivered to quality, budget, and timeline expectations … experience delivering large-scale ServiceNow implementations Strong understanding of ITSM and wider ServiceNow platform capabilities Experience managing agile and hybrid delivery methodologies Excellent stakeholder management and communication skills Ability to manage competing priorities within complex public sector or regulated environments Desirable ServiceNow certifications Experience working within government or highly ...

platforms are adopted and used across the organisation. This role focuses on delivering practical enablement, training and user support , helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work. The role acts as a key connection point between … tools through practical guidance and support 2. Training & Capability Development Support the design and delivery of IT training programmes for: End users Service Desk analysts (L1/L2) Deliver training through a mix of: Workshops and drop-in sessions Short-form learning materials Guided support sessions Create and maintain ...

summary Working Full time: 37.5 hours per week We are looking for an enthusiastic, self-motivated and flexible individual to join our ICT Service Desk team.This post will be to answer incoming telephone calls, accurately record all information provided by each caller within an I.T. service management … Teams to ensure a satisfactory solution is provided. Main duties of the job The successful candidate will be based within the Service desk where they will be required to manage a high volume of incoming telephone enquiries ranging from basic I.T. to more specialised clinical systems support that require ...

Azure DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & AutomationEnable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & OperationsTrack platform health, usage, and compliance … Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & EnablementLead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return c£60,000 - £65,000 + benefits ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month ...

some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user … focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Given ...

high-quality delivery outcomes Ensure alignment of local and functional initiatives with global IT strategy, architecture, and standards Collaborate closely with Centers of Excellence, service owners, and delivery teams to enable seamless execution Contribute to prioritization and portfolio planning, balancing strategic value, operational needs, and compliance requirements Provide clear … Bachelor's degree in Information Systems, or a comparable qualification, or equivalent professional experience Solid understanding of enterprise IT landscapes, including applications, infrastructure, and service management Experience in production environments and/or corporate functions within international organizations is an advantage Strong communication, interpersonal, and problem-solving skills ...

solutions that directly support business objectives. Leading a team of 10 and managing a substantial budget, the role oversees key areas including business relationship management, project and change delivery, application management, IT operations, vendor partnerships, and risk and compliance. A critical focus of the role is driving standardisation … with excellent understanding of business processes and organisational priorities. Demonstrated experience in developing IT strategies and translating them into practical business plans. Strong vendor management expertise, including consolidation initiatives and supplier performance optimisation. Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...