376 to 400 of 457 Service Management Jobs

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts ...

enterprise networks, strong career progression, shift allowance, and hands-on technical experience within an established operations team. Essential: Previous experience in a NOC, Service Desk, or IT Support environment Strong troubleshooting skills across networking and IT infrastructure Good understanding of networking fundamentals (TCP/IP, routing, switching) Strong communication … customer service skills Ability to work rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability ...

opportunity to support digital transformation and strengthen EPR capability across multiple clinical services. Main duties of the job The postholder will provide specialist system management and user support for the Community Dental EPR (0.6 WTE) and wider Trust EPR systems (0.4 WTE). Key duties include managing user accounts … access, maintaining system configuration, supporting clinical and operational teams, resolving incidents and service requests, and ensuring data accuracy and system availability. The role will support workflow optimisation, contribute to testing and implementation of system changes, monitor data quality, and ensure compliance with Trust policies and digital standards. The postholder ...

establishment of cyber profession standards with HR/L&D.Timely access to SL stakeholders, systems, repositories, and tooling (e.g., policy library, LMS, phishing platform, service management/SIEM, PMO data). Availability of policy owners and project managers for reviews and attestations. SL will provide required clearances, facilities ...

technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house … support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions ...

technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house … support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions ...

root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver … problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute ...

complex technology landscapes. 🔍 About the Role As an Observability Engineer, you’ll play a critical role in ensuring system reliability, performance, and proactive incident management . You’ll work across teams to embed observability into the heart of our solutions, leveraging cutting-edge tooling such as Dynatrace . … Partner with architects and delivery teams to embed monitoring into solution design and testing Develop and maintain dashboards, alerts, and visualisations to enable proactive service management Drive continuous improvement initiatives , helping teams mature their observability practices ✅ What We’re Looking For Strong experience in SRE principles and methodologies ...

Your role The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data … This role will participate in the full continuous (24x7) Call Out team together with the other Technicians. What you'll do Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests. Assist in the implementation of technical projects and support activities, including ...

line support for business-critical applications Work closely with internal teams, developers, vendors, and external partners to resolve issues and deliver solutions Support change management activities and ensure smooth transitions Ensure compliance with internal policies, security standards, and regulatory requirements Assist with audits, risk assessments, and application governance activities … have: Experience supporting and developing enterprise applications Intermediate SQL skills, including querying and data manipulation Understanding of APIs, middleware, and system integrations Experience with service management platforms such as Jira and Helix Experience managing Windows Servers Knowledge of role-based access controls, authentication protocols, and data protection principles ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACIs strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology … Code - desirable What Were Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical ...

support to the business, responding to queries and issues via phone and email. Assist the Acturis Support Lead in delivering a high-quality support service aligned to business priorities and SLAs. Liaise with third-party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved … these into the Acturis change and governance process. Principal Accountabilities Timely and accurate resolution of Acturis-related business queries and issues. Adherence to agreed service levels and operational priorities. Compliance with Acturis Change Board controls, governance, and documentation standards. High levels of accuracy and attention to detail, with minimal ...

focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Sales and Service Proposition. The role will report into the Insurance Domain Consulting Lead for Europe, there will be a dotted reporting line for Programme purposes … being recruited for. Key Responsibilities: Act as domain lead consultant across a series of projects and workstreams across various initiatives in the Sales & Service activities for a major Savings & Retirement business within the UK Life & Pensions sector. Act as a subject matter expert (from a UK Savings & Investments operations ...

will provide technical oversight, quality assurance, and coordination across multiple infrastructure domains while driving alignment across regions. This is not a traditional project management role - it requires strong hands-on infrastructure knowledge, stakeholder influence, and a pragmatic, delivery-focused mindset. Key Responsibilities Support regional IT leads across EMEA, Americas … working with multi-region teams and distributed architectures Strong communication skills with the ability to engage technical and executive stakeholders Experience with ITIL-based service management frameworks Desirable Experience in manufacturing or industrial environments (OT networks) Track record of global infrastructure transitions or carve-outs Exposure to compliance ...

Overview We are supporting a large and complex organisation undergoing a significant period of digital transformation and service improvement. As part of this journey, an opportunity has arisen for an experienced Solution Architect to help shape technology strategy, drive architectural best practice, and support the delivery of key business … design principles. Desirable Experience Experience working within large, complex organisations. Exposure to enterprise architecture methodologies and structured design approaches. Relevant architecture, project delivery, or service management certifications. Experience supporting large-scale transformation programmes. What's on Offer This is an excellent opportunity to join a forward-thinking organisation ...

Overview We are supporting a large and complex organisation undergoing a significant period of digital transformation and service improvement. As part of this journey, an opportunity has arisen for an experienced Solution Architect to help shape technology strategy, drive architectural best practice, and support the delivery of key business … design principles. Desirable Experience Experience working within large, complex organisations. Exposure to enterprise architecture methodologies and structured design approaches. Relevant architecture, project delivery, or service management certifications. Experience supporting large-scale transformation programmes. What's on Offer This is an excellent opportunity to join a forward-thinking organisation ...

important. The right person will have hands-on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple workstreams without dropping things. The role will pay around £45-55K base ...

build and implement platform changes ServiceNow Developer - The Skills You'll Need to Succeed: Strong ServiceNow development experience Hands-on development experience on the Service Portal Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP) ServiceNow integration experience ServiceNow Customer Service Management experience desirable (CIS-CSM certification ideal) ServiceNow Certified Application Developer (CAD) Working within an Agile/SAFe environment Experience working with Jira and Confluence Experience in working in an agile work environment, Scrum or SAFe framework Please follow us on Linkedin: people-first-team-japan We would ...

socials Opportunity to grow into Account Executive or senior sales roles Founded 20 years ago, our client is one of the UK’s leading Service Management (SM) software platforms. Today, our client has 400+ employees across the multiple countries and is backed by private equity. With continued investment … organisational skills and attention to detail Motivation to work towards targets and personal goals Nice to Have (Not Essential) Some experience in sales, customer service, retail, hospitality, or business development Familiarity with CRM tools such as HubSpot Interest in technology, SaaS, or the field service industry ...

ability to engage with internal teams and customers, managing expectations, deadlines, and key deliverables. Strong experience across AWS ecosystem including CloudFormation, Server Migration Service, Redshift, CloudFront, Config, CodePipeline, Terraform, GitHub, and cloud infrastructure design. Excellent presentation and communication skills, with the ability to convey complex technical concepts to both … technical stakeholders. Proven ability to work independently and within teams to deliver against tight timelines in fast-paced project environments. AWS certifications, service management background, and experience collaborating with offshore teams. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...