1 Service Manager Jobs in Brighton

Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring that … and wants to progress their career. Please note, this role is based in the office every day. Skills and experience required: Solid 2nd Line Service Desk experience Experience of working for an MSP is essential Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience more »