1 of 1 Service Manager Jobs in Stevenage

by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in … contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the … operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in-depth knowledge of More ❯