2 of 2 Service Support Manager Jobs in the South West

ILPRA Systems UK Ltd in Swindon (Wiltshire) is seeking a Junior Customer Service Manager’s Support to assist the Customer Service Manager with technical support, installation, maintenance and post‐sales activities for ILPRA machines in the UK market. The ideal … candidate has some experience in technical or customer service roles, good communication skills, and a willingness to work in an international context with headquarters. Salary is £30,000–£35,000 gross per year, depending on experience. #J-18808-Ljbffr ...

support services to the customer. Act as the primary customer interface for contractual and operational matters. Manage contract performance against agreed objectives, service levels and contractual commitments. Deliver effective governance through progress reviews, contract reviews and annual management reviews. Produce high-quality reports covering technical performance, financial … ensure appropriate capability, capacity and skills are available. Build strong customer relationships and identify opportunities for contract growth. Essential Experience Experience managing complex service delivery, support services or defence contracts. Strong customer relationship and stakeholder management skills. Proven track record of governance, reporting and performance management. Experience ...