1 of 1 ServiceNow Jobs in Basingstoke

technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets are updated in a timely manner with relevant information, actions taken, and status changes Prioritise tickets based on … DWDM technologies Good understanding of optical splitter/combiner filters Exposure to GPON & XGSPON access networks Good experience with ticketing systems such as Salesforce, ServiceNow, NetAdmin, etc., and proven efficiency in handling ticketing queues Knowledge of network monitoring tools such as SolarWinds, Nagios, Zabbix, or similar Hands-on experience of More ❯